We used another service for online chat on the Bittestan website for a year; during that time, the service was repeatedly interrupted. In addition to ourselves, our customers were upset by this and we were looking for a better service. After finding Imber, I am glad we were no longer in a definite situation, and the ease of use of the panel and the responsive support made us loyal Imber customers. . .
Providing the conditions would encourage users to help themselves. As Virgool has a large number of daily users, its operators are looking for the same thing. As important as face-to-face interaction or dynamic responsiveness is to the customer experience, the ability to receive a quick response is also a priority. This is why we use the Imber knowledge base feature in Virgool.
Excellent team and service. For our customers and partners, Imber's online support service is a fantastic experience. Besides good service, we have received the best support from Imber and this is the biggest selling point of this product. Imber services are highly recommended.
Imber helps businesses to have a close relationship with their customers, by offering products such as Live Chat and Knowledge Base.
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